Due to our limited quantity model, some products may occasionally be out of stock. If you’re unable to find a specific item on our website, feel free to reach out to us via WhatsApp or email. Our friendly team will be glad to help—whether that means reordering the item for you or suggesting a similar alternative.

After completing your purchase, you’ll receive an order confirmation that includes your order number. You can also find your order details in your customer profile on our website. If you're having trouble locating your order number, feel free to contact us on WhatsApp and provide the name and email address used for the purchase.

Order Cancellation Policy

Please note that we cannot guarantee cancellation if your order has already been processed. If you would like to cancel, please contact us via WhatsApp with the subject line: “Urgent: Cancel my order.”

In your message, include your full name, phone number, and order number. If our team sees your request before the order is shipped, we may be able to cancel it.

Once your order is confirmed and dispatched, it can no longer be canceled. If you no longer wish to receive the item, you can refuse the delivery. The package will be returned to us, and we will process a refund once we receive it. Please note that shipping costs will be deducted from the refund.

Kindly inspect your order upon delivery and contact us right away if you receive a defective, damaged, or incorrect item so we can assess the issue and resolve it promptly.

We accept major payment methods like Visa, Mastercard, AMEX, Apple Pay, Google Pay and Cash on Delivery (CoD)

Here are some care tips to maintain the beauty and longevity of your demifine anti-tarnish 18k gold-plated jewelry:

• Avoid Contact with Chemicals: Keep your jewelry away from harsh chemicals like perfume, hairspray, and cleaning agents.
• Remove Before Activities: Remove before swimming, hot springs, or household chores to avoid chemical exposure.
• Use a Soft Cloth for Cleaning: Gently clean your pieces with a soft, lint-free cloth to remove oils and dirt.
• Store Properly: Store jewelry in a dry, airtight container or jewelry pouch to prevent scratches and maintain its shine.
• Avoid Abrasive Surfaces: Keep away from rough surfaces that might scratch the gold plating.
• Do Not Overpolish: Cleaning is good, but avoid overpolishing as it might wear down the plating over time.

With a little care, your jewelry will stay elegant and timeless! Let me know if you'd like tips on something else.

Every item arrives in a beautifully personalized gift box, complete with a heartfelt thank you card — the perfect unboxing experience!

• We ship all over UAE. FREE shipping on order above AED150.
• Receive your order in just 1–2 days, depending on your delivery area.

• We only accept items that may have incurred damage during the delivery process.
• No returns accepted after 24 hours from the time of delivery.

All your payment are protected by encryption using Secure Socket Layer Protocol (SSL) and verified by Digicert.